Terms of Service

These Terms of Service ("Terms") are an agreement between you and Guestality LLC ("Guestality," "we," "us"). They cover your use of guestality.co, guest pages, NFC bracelets, rings and cards, QR codes, and our private texting service (together, the "Service"). By using the Service, you agree to these Terms and to our Privacy Policy.

1. Accounts

Professional accounts are for individuals 18 or older. You agree to give accurate information, keep your password private, and tell us right away at info@guestality.co if you think your account has been used without permission. You are responsible for activity on your account.

2. Your Guest Book and content

You own the information you add to your Guest Book and your profile ("Your Content"). You give Guestality permission to store, display and process Your Content only as needed to run the Service for you. You are responsible for Your Content and confirm that you have the right to collect and use it.

You agree to collect guest information only from guests who chose to share it with you, to use it only to serve and stay in touch with those guests, and to update or delete a guest's details when they ask. Do not store payment card numbers, government ID numbers, passwords or medical histories in the Guest Book.

Your relationship with your employer or venue is your own. You are responsible for following any workplace policies that apply to keeping guest contacts.

3. Acceptable use

You may not use the Service to: send spam or unsolicited messages; harass, threaten or deceive anyone; impersonate another person or business; post unlawful, hateful or sexually explicit content; collect information about people who haven't agreed to share it; interfere with or try to break the Service's security; or resell the Service without our written permission.

4. Plans, billing and cancellation

The Service is offered on a monthly or yearly subscription. Current prices are on our Pricing page. Subscriptions renew automatically at the end of each billing period until you cancel. Payments are processed by Stripe, and applicable taxes may be added.

You can cancel anytime from Settings → Manage Billing. Cancellation takes effect at the end of your current billing period, and you keep access until then. After that, your guest page stops showing to guests, and you can still download your data for 30 days. Except where required by law, payments are non-refundable and we do not give refunds or credits for partial periods. We may issue a refund or credit at our discretion.

We may change prices with at least 30 days' notice. A price change takes effect at your next renewal after the notice. If a renewal payment fails, everything keeps working for 7 days while we retry your card. After that, your guest page is paused and your Guest Book becomes read-only until the payment is resolved.

5. NFC devices

Every plan includes one Guestality Tap card at no extra charge. Bracelets, rings and additional cards are sold as one-time purchases. Devices are shipped to the address you give us. Each device links to your permanent Guestality page. If a device arrives damaged or doesn't work, contact us within 30 days of delivery and we'll replace it. If a device is lost or stolen, tell us and we'll turn it off so it stops opening your page. Devices are not returnable for a refund once they have been linked to your account, except where required by law. Phones vary, and some phones can't read NFC; the QR code included with your plan works as a backup.

6. Text-messaging terms

Program. Guestality Private Texting lets hospitality professionals text with guests who have joined their Guest Book. Each professional texts from their own private Guestality number.

Consent. Guests opt in by ticking the separate, optional "Yes, [professional's first name] may text me" box when joining a professional's Guest Book on that professional's Guestality page, or by texting the professional's Guestality number first. Joining without ticking the box does not opt a guest in to texts. Consent to receive texts is not a condition of any purchase.

Messages. Texts are personal conversations: replies, visit and reservation details, and phone-number confirmation links. Message frequency varies. Message and data rates may apply.

Opting out. Reply STOP to any message to stop receiving texts from that number. Reply START to opt back in. Reply HELP for help, visit our Help page, or email info@guestality.co.

Carriers. Mobile carriers are not liable for delayed or undelivered messages.

Professionals' responsibilities. Professionals may text only guests who joined their Guest Book or otherwise asked to be contacted, must not send marketing or unrelated messages, and must honor every opt-out. Guestality blocks texts to anyone who has replied STOP. The private number add-on includes 200 texts per month (texts sent and received both count); additional text fees apply. Usage is shown in the app.

Privacy. Phone numbers and opt-in consent are never sold or shared for marketing. See our Privacy Policy.

7. Guests

If you visit a guest page as a guest, you can use it for free. When you join a Guest Book, you choose to share your details with that professional only. Each professional is responsible for how they use your details. You can ask them to remove your details, reply STOP to stop texts, or contact us.

8. Guestality's property

The Service, including its software, design, logo and the Guestality name, belongs to Guestality LLC. We give you a limited, personal, non-transferable right to use the Service under these Terms. Don't copy, modify or reverse-engineer it.

9. Suspension and termination

You can stop using the Service and delete your account at any time in Settings. We may suspend or close an account, turn off a guest page, or disable devices if you break these Terms, don't pay, or create risk or legal exposure for Guestality or others. Where reasonable, we'll tell you first and give you a chance to fix the problem.

10. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent allowed by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don't promise that the Service will always be available, error-free, or that any text, email or device tap will always be delivered or work on every phone.

11. Limitation of liability

To the fullest extent allowed by law, Guestality will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim or $100. Some places don't allow these limits, so they may not apply to you.

12. Indemnity

You agree to defend and hold Guestality harmless from claims arising from Your Content, your messages to guests, or your violation of these Terms or the law.

13. Governing law and disputes

These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-law rules. Before filing a claim, you agree to contact us at info@guestality.co and try to resolve it informally for 30 days. Any dispute that isn't resolved will be handled in the state or federal courts located in Maricopa County, Arizona, and you and Guestality consent to their jurisdiction. Either party may bring a qualifying claim in small-claims court.

14. Changes to these Terms

We may update these Terms from time to time. We'll post the new version here with a new effective date and, for significant changes, notify professionals by email or in the app. Continuing to use the Service after a change means you accept the updated Terms.

15. General

These Terms and our Privacy Policy are the entire agreement between you and Guestality about the Service. If any part is found unenforceable, the rest stays in effect. Our not enforcing a term is not a waiver. You may not transfer these Terms without our consent; we may transfer them as part of a merger, acquisition or sale of assets.

16. Contact

Guestality LLC
Email: info@guestality.co
Website: guestality.co